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Communicating with the Cat Lady
The office phone is silenced overnight beginning at 9 pm.
Sound is turned back on, and we can respond to text messages, as early as 7:30 am Monday through Friday. You may not receive an intelligible response right away, so please allow time for a cup or two of coffee if you can.
We check e-mail at least once in the morning and once in the afternoon Monday through Friday (excluding holidays).
If you have an emergency, e-mail is NOT the method of communication to use.
If you have future dates to schedule or another non-urgent matter, please be patient waiting for an e-mail response within the next business day or use Precise Pet Care to schedule.
The office phone number 240-415-8722 does not ring to an actual office!
You may leave a voicemail or send a text to this number. Please let us call you back within one business day.
If you need an immediate response, text the office number rather than leaving a voicemail. We won’t receive your text notification after hours (9 pm to 7:30 am).
You will not receive your sitter’s private cell phone number until you complete a new client consultation. Please note your sitter is sharing his/her private phone number with you and respect it by:
Not sharing it with a friend or neighbor. (Thank you for the referral, we can give you business cards with the “office” information).
Only contacting your sitter during traditional office hours of 8 am to 6 pm Monday through Friday, unless you have an emergency or s/he is scheduled to be in your home. If you have a non-urgent question and don’t want to forget, please try scheduling your text message for an appropriate hour.
Understanding that your sitter is very busy and may not be able to respond immediately. S/he is often driving, holding leashes, or outside in seasonal weather.
Having access to your sitter’s personal contact information is a privilege and not a right. We may refer you to another sitter if we receive too many after-hours requests. Please save them for absolute emergencies so we can have family time, too!
The Cat Lady is Johnny-on-the-Spot. You could set your watch to them.
~ Keith L. Client since 2011